Inspired Dental Care

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1 Review on “Inspired Dental Care”

  • Jordan
    1 year ago

    Greedy and unsympathetic. I was sick the morning of my appointment and immediately phoned in around 8:30am to let them know. They charged me a £75 cancellation fee as a “gesture of goodwill” (apparently their standard practice is to charge half the total fee, in this case ~£105 as they charge £220 for a filling).

    I phoned to politely ask if they could waive the fee. I explained that because of my financial situation I’d be unable to afford the filling if I was charged, that I’d not missed an appointment before and that being sick had been out of my control. They didn’t care.

    The person I spoke to said they’d already applied a “heavy discount” (perhaps, on their salaries, they genuinely believe £75 is a small charge)? They told me they might make a loss paying the dentist for the time — they’re a profitable private dentist with exorbitant fees, where’s their discretion and understanding as a healthcare provider?

    Because they insist you pay half of the appointment charge upfront they simply pocketed my money. I get to keep my sore tooth and an empty wallet.

    Needless to say I’m now urgently looking at other dental practices.

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